The University of Chicago Police Department Support Services Bureau is led by a Deputy Chief and the bureau consists of the Administrative Services Division, the Emergency Communications Division, and Professional Standards Division. In addition, the Support Services Bureau Deputy Chief is responsible for managing the police department's Complaint Investigations (Internal Affairs) process. The primary mission of the Support Services Bureau is to provide professional administrative support to the Field Services Bureau helping to ensure that the overall Department mission of providing dedicated and professional law enforcement services to the community is realized.
The Emergency Communications Center, which operates 24 hours a day and 365 days a year, is led by a Commander and is staffed by men and women who are dedicated to providing the University of Chicago Police Department and the community in which the Department serves a high level of emergency communications. Communication Dispatchers answer both emergency and non-emergency phone calls from the community and often serves as the Department's first line of representation with the community at large. Dispatchers take information provided by callers and dispatch emergency services according to the nature of the call all while monitoring various modes of internal technology to ensure the appropriate emergency response. In addition to community relations, Communications Dispatchers work towards a high level of officer safety by providing time and intelligence-sensitive information to the front line officers in the field.
The Administrative Services Division is led by a Commander and is responsible for providing administrative support to both the University of Chicago Police Department and the community at large. The division processes community requests for special event security as well as parking restrictions related to university sponsored special events. Division members frequently attend Special Event Review meetings to ensure that appropriate levels of security staffing are coordinated with the requesting community groups. The division is also responsible for managing and maintaining the police department's vehicle fleet as well as managing departmental property and inventory control.
The Professional Standards Division is led by a Commander and is responsible for the overall professional accountability for the University of Chicago Police Department. In doing so, the division's Commander is responsible for coordinating the Department's training program which includes both in-service and pre-service training as well as the Field Training Officer's Program, management of the Department's CALEA (Commission on Accreditation for Law Enforcement Agencies) accreditation process, conducting professional background investigations on department applicants, as well as coordinating line and staff inspections for the Department.
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